Refund policy
Returns
Only items that are faulty/damaged or have a faulty print may be returned.
They should be returned in original, unworn condition unless there is a washing fault.
No returns are accepted after 14 days of receipt of purchase.
We do not refund or exchange for the following:
- change of mind
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at upthewahs@fs95.co.nz. Please note that returns will need to be sent to the following address: 5-145 Ingram Rd, Rukuhia, Hamilton, Waikato 3282, New Zealand.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not New Zealand, shipping your goods may take longer than expected.
You can always contact us for any return questions at upthewahs@fs95.co.nz.
Damages, Faults and Issues
Only items that are faulty/damaged or have a faulty print may be returned.
They should be returned in original, unworn condition unless there is a washing fault.
No returns are accepted after 14 days of receipt of purchase.
We do not refund or exchange for the following:
- change of mind
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns or Exchanges
As all items are custom printed to order and we don't hold stock, we can't accept returns or exchanges if the wrong size is chosen.
All of the measurements are given for each product, it is up to the customer to check that the size chosen is correct.
Refunds
We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at upthewahs@fs95.co.nz.