FAQs - Frequently Asked Questions
Got a question? Fair. We have kept the answers straight—no runaround, no carry-on. If your question is not here, hit us up at upthewahs@fs95.co.nz or via our contact page and we will get back to you.
Brand & Community FAQs
What is FS95?
FS95 means Faithful Since 95. It is gear for the supporters who know the Warriors story is bigger than one season, one result, or one hype train. This is for the hard yards, the whānau, the colours, and the people who keep showing up.
Why “Faithful Since 95”?
Because 1995 was where it started. Since then, the supporters have ridden every high, every rough patch, and every “next week will be better” yarn. The score changes. The faith does not.
Is FS95 official Warriors merchandise?
FS95 is a supporter-built brand inspired by the loyalty, pride, and community around the Warriors. It should not be described as official club merchandise unless formal licensing is confirmed.
Who is FS95 for?
For the old heads who remember the early days, the young ones getting hooked now, the whānau packing the car for game day, the fans watching from across the ditch, and anyone who wears the colours with mana.
Do I have to be an Original Faithful to wear FS95?
Nah. If you are new to the Wahs, you are still welcome here. Respect the story, back the boys, bring your people, and get amongst it.
What does “Up the Wahs” mean to FS95?
It is more than a chant. It is the noise before kick-off, the group-chat message, the road-trip call, and the reminder that this lot of supporters is one big, loud whānau.
How do I hear about new drops?
Join the FS95 email list and follow us on Facebook. That is where we will share new gear, restocks, and anything the whānau need to know first.
Sizing & Fit FAQs
How do I find my size?
Use the size guide on the product page and measure a top you already rate. Lay it flat, measure across the chest, then match it to the guide. Do that before you lock your order in.
Do FS95 tops run big or small?
Fit changes by garment. The hood and long sleeve are regular fit, the tee is a fashion fit, and the vest is a classic fit. Do not guess—check the product-page measurements first.
What sizes does the FS95 hood come in?
The Hold Fast Hood is available in XS–5XL. It has a regular fit, so check the chest and length measurements on the size guide before ordering.
What sizes does the vest come in?
The Rain or Shine Vest is available in S–5XL with a classic fit. If you want to layer it over a hood, make sure you allow yourself enough room.
What sizes do the tee and long sleeve come in?
The Big Mark Tee and Over the Heart Long Sleeve are available in S–5XL. The tee has a fashion fit; the long sleeve has a regular fit. Check each product’s measurements before buying.
Will the cap or beanie fit me?
The Colours On Cap has an adjustable snapback, so it is one size fits most. The Cold Night Beanie is one size with a cuffed fit.
Product FAQs
Is the Hold Fast Hood actually warm?
Yep. It is made from 290 GSM anti-pill fleece with a lined hood, ribbed cuffs, and a front kangaroo pocket. It is built for cold terraces, long drives, and all the rest of it.
Is the Rain or Shine Vest waterproof?
The vest has an 8,000 mm waterproof-rated outer and a 370 GSM fleece lining. It is made to handle a wet game day, but no clothing is magic - use your judgement in proper heavy weather.
What is the Big Mark Tee made from?
The tee is 185 GSM combed ring-spun cotton, with a clean crew-neck fit. Marle colourways include a blended fibre content to create the marle finish.
Is the Over the Heart Long Sleeve heavy?
It is a mid-weight 180 GSM combed-cotton layer - good when a tee is not enough, but you do not want a full hood. Easy under a vest or worn on its own.
What is the Colours On Cap made from?
The cap is 100% cotton with a structured six-panel crown, curved peak, and adjustable snapback at the back. Low fuss. Ready to go.
Is the Cold Night Beanie made from recycled material?
Yes. The beanie yarn and its large front patch are both made from recycled polyester. It is cuffed, warm, and built for colder nights.
Where is the FS95 logo printed on each piece?
The Hood and Big Mark Tee have the full logo on the front. The vest carries it across the back. The long sleeve has a smaller left-chest mark. The cap has it front and centre, and the beanie carries it on the large front patch.
Which colours can I get?
The colour options shown in the product selector are the colours currently available to order. We will add or remove colourways as stock and the range change, so check the page rather than relying on an old photo.
Orders, Delivery & Support FAQs
Where do you ship to?
We currently ship to anywhere in New Zealand. If you are outside those areas, send us a message at upthewahs@fs95.co.nz and we will let you know what is possible.
Do you offer free shipping?
Yes, we offer free shipping within New Zealand.
How long will my order take?
Orders are expected to take 3-4 working days to be prepared, then around 1-3 days in transit. We will confirm the expected timing at checkout and in your order update.
Will my order arrive before game day?
We will always show the best available delivery guidance, but game-day delivery depends on when you order, where you live, and the courier. If you need it for a specific fixture, order early.
Can I change or cancel my order?
If you need to make a change, contact us as soon as you can at upthewahs@fs95.co.nz with your order number. We can help if the order has not already moved into production or dispatch.
Returns, Exchanges & Care FAQs
Can I exchange my gear if the size is wrong?
As all items are custom printed to order and we don't hold stock, we can't accept returns or exchanges if the wrong size is chosen.
All of the measurements are given for each product, it is up to the customer to check that the size chosen is correct.
We usually only receive compliments, but in the unlikely event that you are unhappy with your product, please follow these instructions to return/receive a new product:
Simply email upthewahs@fs95.co.nz with the following:
- Your order number
- What you would like to return
- Why you want to return it
- A photo that clearly shows the fault or damage
Once we have received this email we will organise a replacement or refund for you if the order meets our return policy below. You may have to return the product back to us. Please note, we do not cover return shipping.
Can I return my order for a refund?
Only items that are faulty/damaged or have a faulty print may be returned.
They should be returned in original, unworn condition unless there is a washing fault.
No returns are accepted after 14 days of receipt of purchase.
We do not refund or exchange for the following:
- change of mind
What if my item arrives faulty or not what I ordered?
Only items that are faulty/damaged or have a faulty print may be returned.
They should be returned in original, unworn condition unless there is a washing fault.
No returns are accepted after 14 days of receipt of purchase.
We do not refund or exchange for the following:
- change of mind
How should I wash my FS95 gear?
Check the care label on the garment first. To keep the print looking sharp, wash it inside out in cold water, use a gentle cycle, and avoid ironing directly over the printed design.
We know you’ll be excited to wear your new gear but can you please do us a favour?
- Make sure you wash it before wearing - cold wash, and inside out.
- If you want it to last, don’t be tempted to tumble dry, or iron the print. At least we didn’t say hand wash though right? No one has time for that.
- We also don't recommend using Earthwise or Ecostore detergent as they can cause print fading and we want your gear to look sharp for as long as poss 👌
Will the product colours look exactly like they do on screen?
We do our best to show the colours clearly, but screens can display colours differently. Use the colour name and product photos as your guide; small variations between screen and garment can happen.